Social Media

Twitter. Facebook. LinkedIn. Google Plus. Foursquare. What are these services and how do they fit with your business or organization? Social media gives us the chance to listen to our customers, learn from them, and talk to them more directly and easily than ever before. The posts in this section will cover how we can use these tools to build relationships and achieve goals.

Why Politicians and Elected Officials Should Manage Their Own Social Media Accounts

March 19, 2012
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Social media continues to have an increasing role in political discussions. As elected officials adopt social tools as part of a communications and campaign strategy, should they manage their own accounts directly? I say, unequivocally yes. There seems to be a few management options of social media accounts. There’s the Presidential option of having an account in your name which is managed by someone else, though the occasional, personal tweet is marked with initials so that users know it’s from you. This works if you’re the President, because the public expects that you’re a little busy, and the promise of an intermittent direct [...]

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How To Be Yourself

March 2, 2012
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Why in the world would we need to talk about how to be yourself? Isn’t being ourselves the one thing we all know how to do? There’s no doubt that part of what it takes to be successful in social media is a little bit of personality. People want to connect with you. We also know that to be successful with social media (and internet marketing overall), businesses need to have a plan. We need goals, target audiences and key messages. Social media isn’t a free-for-all. We create social media strategies and policies. Those are good things. Then we say [...]

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Levels of Adoption of Social Media for Local Government

February 27, 2012
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How do people get information about their local government? How do they voice their opinion? My town has a town meeting form of government. We have about 16,000 residents, but just a handful come to a typical meeting. Even when the outcome directly affects them, people don’t come. Do people not know about issues or when meetings take place? Do we not feel our presence makes a difference? Do we trust someone else will solve our problems? Is it a scheduling issue? Is it too much to expect busy working people, especially those with children, to spend their evenings at [...]

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Treat Social Media Like The Telephone

February 20, 2012
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With so many companies still struggling to make sense of social media, it baffles me to see the same mistake being made over and over again. Forget the new and innovative uses for social media. Start with the basics. Treat social media like the telephone. Your Bottom Line Is Calling Social media is not a megaphone. It’s a two way vehicle for conversation. You talk to customers, they talk to you. Would you ever ignore a customer who called you? Would you let the phone ring and ring, or let messages go unreturned? If you would, social media isn’t your [...]

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How Many Social Media Accounts Should Your Organization Have?

January 26, 2012
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If you’re using social media as an individual or a small organization, you probably have just one account on each of your key social networks. But when your organization is larger or more complex, it can be hard to know how many accounts to have. For example, IBM has lots of Twitter accounts depending on the brand, business unit or country. In working with local government, the same question arises. Do we offer one Facebook page for the town? One for the town and one for the Board of Education? If you offer one account when you really need several, [...]

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