Laura Orban

I began my career at the intersection of operations and care — working as a Kennel Assistant at Bond Animal Hospital, where I learned early that good systems exist to serve living things, not the other way around. That perspective has shaped everything I've done since.

Over twenty years at IBM, I developed deep expertise in enterprise-scale operational leadership — serving as operations lead for a 90-member global design team, program-managing enterprise digital initiatives across multiple business units, and managing IBM's strategic vendor relationship with Getty Images. I achieved a 91% client satisfaction rating consulting with IBM brands on digital strategy and performance metrics.

I was involved with Danbury Animal Welfare Society for seven years, serving in board leadership roles including Vice President. I served as Campaign Operations Director for Congresswoman Jahana Hayes, and independently built a statewide volunteer network spanning 110 Democratic Town Committees and over 700 members across Connecticut to break down silos and share best practices.

I hold an MBA in Strategic Management from Pace University and a BA in Psychology from Stony Brook University. I bring corporate discipline, nonprofit resourcefulness, and genuine commitment to every organization I serve.

A career built across sectors.

Corporate, nonprofit, public service — each chapter has added depth to what I bring to organizations today.

1997 – 2021

Digital Project Manager & Marketing Operations Lead

IBM, Armonk, NY

Twenty-year career managing digital operations, large-scale programs, and cross-functional teams across IBM business units. Served as operations lead for a 90-member global design team. Managed IBM's strategic vendor relationship with Getty Images. Achieved a 91% client satisfaction rating consulting with IBM brands on digital strategy and performance metrics.

7 Years

Board Member, including Vice President

Danbury Animal Welfare Society

I was involved with Danbury Animal Welfare Society for seven years, serving in board leadership roles including Vice President. Contributed to organizational strategy, governance, and the operational health of the society's programs and facilities.

2022 – 2023

Campaign Operations Director

Congresswoman Jahana Hayes, CT-05

Served as Campaign Operations Director for Congresswoman Jahana Hayes. Independently built a statewide volunteer network spanning 110 Democratic Town Committees and over 700 members across Connecticut to break down silos and share best practices.

2023 – Present

Manager, Communications & Technology Operations

Heritage Village Master Association, Southbury, CT

Drive operational transformation and service delivery excellence for a residential community of 5,000 residents. Delivered a 55% reduction in service response times and a 36% increase in work order completion rates. Led end-to-end implementation of an enterprise work order management system on time and within budget. Managed deployment of an integrated activities platform reducing administrative workload by 50%.

Early Career

Kennel Assistant

Bond Animal Hospital

Early hands-on experience in veterinary and animal care operations — the foundation of a lifelong commitment to animal welfare.

Principles I bring to every engagement.

Whether I'm working inside a large organization or consulting for a small one, these are the things that don't change.

Systems Over Heroics

Sustainable organizations run on good systems, not on individuals working around bad ones. I build the former.

Results You Can Measure

Operational improvement should show up in the numbers. I set clear goals and track progress against them.

Mission Matters

The best operational work is in service of something larger. I bring genuine investment to the organizations I work with.

I Say What Needs to Be Said

Good operations requires honesty — about what's working, what isn't, and why. That includes organizational culture. Capable people are overlooked, talked over, and pushed out because of who they are rather than what they contribute. I notice it, I name it, and I believe fixing it is part of fixing an organization. If you're looking for someone who will stay quiet about those things, I'm probably not your person. If you're looking for someone who will help you build something better, let's talk.

Let's connect.

I'd love to learn about your organization and explore how I can help.

Consulting Services Get in Touch