From my start in a veterinary clinic to IBM's global teams to a congressional campaign to community leadership, my path has never been straight. But it's always been purposeful.
I began my career at the intersection of operations and care — working as a Kennel Assistant at Bond Animal Hospital, where I learned early that good systems exist to serve living things, not the other way around. That perspective has shaped everything I've done since.
Over twenty years at IBM, I developed deep expertise in enterprise-scale operational leadership — serving as operations lead for a 90-member global design team, program-managing enterprise digital initiatives across multiple business units, and managing IBM's strategic vendor relationship with Getty Images. I achieved a 91% client satisfaction rating consulting with IBM brands on digital strategy and performance metrics.
I was involved with Danbury Animal Welfare Society for seven years, serving in board leadership roles including Vice President. I served as Campaign Operations Director for Congresswoman Jahana Hayes, and independently built a statewide volunteer network spanning 110 Democratic Town Committees and over 700 members across Connecticut to break down silos and share best practices.
I currently serve as Operations and Communications Manager at Cornell University Veterinary Specialists in Stamford, CT — a role that brings together my lifelong commitment to animal welfare and my career-long focus on operational excellence. I hold an MBA in Strategic Management from Pace University and a BA in Psychology from Stony Brook University.
Corporate, nonprofit, public service — each chapter has added depth to what I bring to organizations today.
Cross-functional leadership role advancing organizational communications, administrative operations, and critical hospital support services across a leading specialty and emergency veterinary hospital. Partnering with the COO/VP of Operations to drive operational excellence across communications strategy, IT and systems administration, facilities management, project leadership, and pharmacy and environmental support services.
Drove operational transformation and service delivery excellence for a residential community of 5,000 residents. Delivered a 55% reduction in service response times and a 36% increase in work order completion rates. Led end-to-end implementation of an enterprise work order management system on time and within budget. Managed deployment of an integrated activities platform reducing administrative workload by 50%.
Served as Campaign Operations Director for Congresswoman Jahana Hayes. Independently built a statewide volunteer network spanning 110 Democratic Town Committees and over 700 members across Connecticut to break down silos and share best practices.
Twenty-year career managing digital operations, large-scale programs, and cross-functional teams across IBM business units. Served as operations lead for a 90-member global design team. Managed IBM's strategic vendor relationship with Getty Images. Achieved a 91% client satisfaction rating consulting with IBM brands on digital strategy and performance metrics.
Served in board leadership roles including Vice President over seven years. Contributed to organizational strategy, governance, and the operational health of the society's programs and facilities.
Early hands-on experience in veterinary and animal care operations — the foundation of a lifelong commitment to animal welfare.
These are the principles I bring to every organization I work with.
Sustainable organizations run on good systems, not on individuals working around bad ones. I build the former.
Operational improvement should show up in the numbers. I set clear goals and track progress against them.
The best operational work is in service of something larger. I bring genuine investment to the organizations I work with.
Good operations requires honesty — about what's working, what isn't, and why. That includes organizational culture. Capable people are overlooked, talked over, and pushed out because of who they are rather than what they contribute. I notice it, I name it, and I believe fixing it is part of fixing an organization. If you're looking for someone who will stay quiet about those things, I'm probably not your person. If you're looking for someone who will help you build something better, let's talk.
I'd love to hear from you.